TELOS Ordering Information
- Your products are great. How do I
- To order any item in this catalog using a credit card,
call 1-800-777-4643 or fax (201) 348-4505, Monday-Friday from 8:30
am to 5:30 pm EST.
- Or complete the information as requested on the order
form included. If the order form is not available, please
- Product Title
- Author/Editor Name
- Be sure to include your name, complete
address and Zip code and mail to:
PO Box 2485
- How soon will I get my
- We normally ship orders UPS Ground and orders are
shipped 3 to 5 business days from receipt. You can expect your publication
to arrive within ten days on the East Coast and within three weeks on the
West Coast. If you need your order sooner, express services are available
at additional cost.
- All orders are processed upon receipt of
payment. Prices quoted are payable in US currency or its equivalent and
are subject to change without notice.
- What about
- All publications that are available at the time an
order is received are shipped immediately. Any book that is not yet
available is automatically backordered and will be shipped separately as
soon as it is available. If an order
cannot be fulfilled within 90 days,
payment will be refunded upon request.
- What if I don't like
- If you don't like a book for any reason, just send it back
within 30 days and we'll refund your money. If you wish to return a book
with a companion diskette or CD-ROM (or stand-alone software), do not open
the envelope or break the seal. Springer-Verlag will not accept any
returns if the electronic component package has been opened and/or
separated from the book.
- What about shipping to Canada and
- We gladly ship to Canada and Mexico. Shipping charges
are $3.00 for the first product, $1.00 each additional. Overseas orders
can be shipped Air Parcel Post ($10 for the first product and $5.00 each
additional). All orders must be pre-paid in US dollars.
- Can I
buy it at a bookstore?
- Absolutely. Check with your local
technical or university bookstore for our titles in stock. Otherwise, most
bookstores are happy to order it for you.
- Can I
order it electronically from Springer-Verlag?
- Absolutely. You may order directly from Springer-Verlag/TELOS using the world wide web by clicking on
- Is sales tax
- CA, IL, MA, NJ, NY, PA, TX, and VT residents please
include applicable sales tax. Canadian residents please include 7% GST.
(Tax is computed
automatically if you order through the TELOS Book
What about special sales?
- For information
on Corporate/Bulk Sales, call 1-800-777-4643, ext. 675. For
information about Course Examination Copies, call 1-800-777-4643,